Tuesday 03.28 2017

Another Satisfied Customer –

We just recieved this touching note from one our clients in Forestville. Thanks so much for the kind words Alayna!

Dear TJ,

My name is Alayna S.. I live in Forestville NY. I wanted to inform you of the fantastic and exceptionally good service from Josh, Kyle, and James of the Falconer/Jamestown NY office offered to me and my husband.

To give you slight background of the situation. My husband and I were in the process of putting a new propane tank in. And when the propane company came to install their tank, they realized that the gas lines to my house are not up to code being a 1982 build double wide trailer. And he requested that I needed to fix this problem before he could install the new propane tank. That’s where you come in.

I called TJ’s and scheduled for my free estimate. So the very next day, Josh and Kyle came and did the estimate. They got a handle on the situation, stayed in contact with their GM, and gave me a quote. I then accepted the job that needed to be done. So the very next day, those two came right back and did the job that needed to be done for the propane tank. Unfortunately when they went to do the pressure test, due to my corroded lines and such, the test failed, and sadly we had to resort to putting all new lines in. But those two explained everything to me and explained the reason for why the pipes had to be completely redone. And due to the gravity of the situation, they stayed for as long as necessary to make sure the job was done, which was a 9:30am to about 7:00/7:30 to make sure that at their general managers request, we at least got heat for the weekend till they could come back on Monday and finish the rest since the original work took longer than expected. And so I accepted the job for the new lines, and so, today as I write this, James came in Kyle’s place and Josh and both are working really hard to redo all the remaining lines.

I am also so grateful that your company is willing to work with me to pay my bill. It was more than what we do upfront, but I appreciate being able to write checks to finish paying off my bill for the work these fine three gentlemen are doing today.

I cannot say again how thankful I am for their tireless hard work, and I am definitely gonna be using you again for my new heater next fall/winter, as well as for the air conditioning unit that needs maintenance on it as well and/or replaced. These gentlemen have been so nice to me and just made the whole experience more endurable.

Again, thank you soon much for taking time to read this. I think these men need to be recognized throughout the whole company for their kindness and as James is a current manager and has done this job for the past 25+ years. And I am sure Josh and Kyle have been doing this for years too despite them being younger than James. But each one showed exceptional customer service. Again thanks.                                        

Sincerely,

Alayna S.

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